LuckyMeSlots Casino Privacy Policy

At Lucky Me Slots, we are fully committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share information about you when you use our website at luckymeslots.co.uk and the services we provide. We encourage you to read this document carefully before registering or using our platform. By accessing our services, you confirm that you have read and understood our data practices as described below.

1. Who We Are

Our LuckyMeSlots Casino is operated by Skill On Net Ltd, a company registered in Malta (registration number C50024), with its registered office at Quantum House, 75 Abate Rigord St, Ta'Xbiex XBX 1120. In the United Kingdom, payment processing is handled by Skill On Net Limited, registered in England and Wales under company number 14264775. We operate under a licence issued by the UK Gambling Commission (account number 39326), and our services are exclusively available to players in Great Britain.

We at LuckyMeSlots act as the data controller for all personal information collected through our platform. If you have any questions about how we handle your data, you can reach our support team at support@luckymeslots.com.

2. What Data We Collect

When you register for a lucky me slots login account or use our services, we may collect the following categories of personal information:

• Full name, date of birth, and gender
• Contact details including email address, phone number, and postal address
• Financial information such as payment method details, transaction history, and deposit records
• Identity verification documents (e.g., passport, driving licence, proof of address)
• Username, password, and account preferences
• Gaming activity, betting history, and session data
• Device information, IP address, browser type, and operating system
• Communications with our customer support team
• Responses to promotional offers, including any lucky me slots bonus codes or coupon codes you may use

3. How We Use Your Personal Data

Our LuckyMeSlots platform uses the data we collect for a range of legitimate purposes, including providing, maintaining, and improving our services. Below are the key ways in which we process your personal information:

3.1 Account Management and Service Delivery

We use your registration data to create and manage your account, verify your identity, process deposits and withdrawals, and ensure the smooth operation of all gaming activities available at Lucky Me Slots Casino. This includes processing payments via Visa, Mastercard, PayPal, Trustly, Paysafecard, and Apple Pay.

3.2 Legal and Regulatory Compliance

As a UK Gambling Commission licence holder, we are required to carry out Know Your Customer (KYC) checks, anti-money laundering (AML) procedures, and responsible gambling assessments. We process your personal data to fulfil these legal obligations. Large wins of £5,000 or more may require extended verification, and we are obligated to complete this process before approving withdrawals.

3.3 Personalisation and Marketing

At LuckyMeSlots, we use your gaming data and preferences to personalise your experience, including tailored offers delivered through our Daily Picks feature. We may contact you with relevant promotions, such as our luckymeslots bonus offers, free spins promotions, or Prize Twister rewards — but only where you have given your consent or where we have a legitimate interest in doing so. You may opt out of marketing communications at any time through your account settings or by contacting us directly.

3.4 Security and Fraud Prevention

We actively monitor account activity to detect and prevent fraud, money laundering, and other illegal behaviour. Our Lucky Me Slots security systems analyse login patterns, transaction data, and gameplay to safeguard both you and the integrity of our platform.

4. Legal Basis for Processing

We process your personal data under the following legal bases in accordance with UK GDPR and the Data Protection Act 2018:

• Contract performance: Processing necessary to deliver our services and manage your account
• Legal obligation: Compliance with UK Gambling Commission requirements and AML legislation
• Legitimate interests: Fraud prevention, platform security, and service improvement
• Consent: Direct marketing communications and the use of non-essential cookies

5. Cookies and Tracking Technologies

Our LuckyMeSlots Casino website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse how our platform is used. We use essential cookies (required for the site to function), analytical cookies (to understand usage patterns), and marketing cookies (to deliver relevant offers).

When you first visit Lucky Me Slots, we ask for your consent before placing non-essential cookies on your device. You can manage your cookie preferences at any time through your browser settings or our cookie consent tool. Please note that disabling certain cookies may affect the functionality of our website and services.

6. Sharing Your Personal Data

We do not sell your personal data to third parties. However, we may share your information with trusted partners and service providers where necessary to deliver our services. These include:

• Payment processors and banking partners (for deposit and withdrawal processing)
• Identity verification and KYC providers
• Game providers, including NetEnt and other leading software suppliers on the SkillOnNet platform
• Regulatory bodies such as the UK Gambling Commission
• Fraud prevention and security services
• IT infrastructure and cloud hosting providers
• Customer support technology providers

All third parties we engage with are contractually required to handle your data securely and in compliance with applicable data protection legislation. Where data is transferred outside the UK, we ensure appropriate safeguards are in place.

7. Data Retention

We at LuckyMeSlots retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, or as required by law. In general, we keep account data for a minimum of five years following account closure to meet our legal and regulatory obligations. Financial records are retained for at least six years in line with anti-money laundering requirements. Loyalty points earned through our VIP Points programme must be converted within 180 days of accrual.

8. Your Rights

Under UK GDPR, you have a number of rights regarding your personal data. At Lucky Me Slots, we are committed to upholding these rights:

• Right of access: You may request a copy of the personal data we hold about you
• Right to rectification: You may ask us to correct inaccurate or incomplete data
• Right to erasure: You may request deletion of your data where we no longer have a lawful basis to hold it
• Right to restrict processing: You may ask us to limit how we use your data in certain circumstances
• Right to data portability: You may request a copy of your data in a structured, machine-readable format
• Right to object: You may object to processing based on legitimate interests or direct marketing
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time

To exercise any of these rights, please contact our support team at support@luckymeslots.com. We will respond to all requests within one month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk if you believe we have not handled your data appropriately.

9. Security Measures

Our LuckyMeSlots platform applies industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These include SSL encryption, secure server environments, access controls, and regular security assessments. While we take every reasonable precaution, no method of data transmission over the internet is entirely risk-free, and we cannot guarantee absolute security.

10. Children's Privacy

Our services are strictly for adults aged 18 and over. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a minor has registered on our platform, we will immediately close the account and delete all associated data. If you believe a minor has accessed our Lucky Me Slots Casino, please contact us immediately at support@luckymeslots.com.

11. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make significant changes, we will notify you by email or through a prominent notice on our website. We encourage you to review this page periodically. Your continued use of our LuckyMeSlots services after any changes have been published will constitute your acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way we handle your personal data, please don't hesitate to get in touch. Our customer support team is available via live chat between 06:00 and 00:00 GMT, or you can email us at support@luckymeslots.com. We are here to help and will always aim to resolve your query promptly and transparently.